Learn more about easyGO Auto Recharge.Please read through the sections below and click the gray button below to get started!
|Enrollment||You must fill out the Auto Recharge enrollment form with all of the information below for us to process your request.
|You can update your credit/debit card information online by logging into your account, or by calling Customer Care at 1-888-210-0757 or by dialing 611 from your easyGO Wireless handset|
|Amount Charged||The amount you’re charged is based on your current plan.|
|Monthly Payment Failure||If your payment is declined, your account will be interrupted and you will lose all unused funds. After 30 days of interruption, your account will be canceled and you will lose your phone number. A new wireless phone number and a new SIM card will be required to reactivate service. Please make sure your payment information is up to date. To change or update your payment information, call Customer Care at 1-888-210-0757 or by dialing 611 from your Wireless handset.|
|Canceling Auto Recharge Enrollment||You can cancel your Auto Recharge enrollment by checking the “Un-enroll” box from logging into your Account, or call Customer Care at 1-888-210-0757or by dialing 611 from your easyGO Wireless handset.|
|Re-enrollment||You can re-enroll in auto recharge online by going to the auto recharge menu, or by calling Customer Care at 1-888-210-0757or by dialing 611 from your easyGO Wireless handset.|
Auto Recharge Activation and CancellationOnce you activate Automatic Recharge for your account based on the settings you’ve chosen, you agree that the recurring charges will be charged to or deducted from the valid major credit card, debit card or electronic check, as applicable that is on file with your account with easyGO Wireless (a ''Registered Payment Method'') and to these terms and conditions. Auto Recharge transfers or charges to your account are non-refundable. To cancel Auto Recharge, you must affirmatively un-enroll by calling easyGO Wireless Customer Care (dial 611 from your easyGO Wireless handset) or by checking the appropriate ''Un-enroll'' box under ''My Account'' at www.easyGOWireless.com. Cancellation will become effective immediately. You will not receive a refund or credit for any fees charged against your account prior to cancellation. easyGO Wireless will send a confirmation email and text message to Monthly Unlimited Plan users and only an email confirmation to PayGO Plan users as listed on your account indicating whether un-enrollment was successful at no charge to you.
Billing Frequency and Amount; Payment Failure;
Account Interruption and Termination
General Terms and ConditionsA valid Registered Payment Method must be registered and on file with your account with easyGO Wireless at all times to take advantage of Auto Recharge. Only one (1) card or account may be registered for any easyGO Wireless telephone number. If a recurring charge is rejected, refused, returned, disputed, or reversed by you financial institution or card issuer for any reason, we have the right to charge a returned item fee for each event including a fee of $50 for a returned electronic check. There may be additional return fees up to the maximum allowed by law. If you need to change or update your payment information, please access your account online at www.easyGOWireless.com or call easyGO Wireless Customer Care (dial 611 from your easyGO Wireless handset). Auto Recharge will be applied to the first payment for your easyGO Plan due after the date you enroll in Auto Recharge. easyGO Wireless will send an email confirmation and text message to Monthly Unlimited Plan users and an email confirmation only to the PayGO Plan users to the email address and/or the phone number listed on your account. The text message or email will indicate whether the attempt to charge your Registered Payment Method was successful and, if so, how much was charged and when the charge was made. We will also send a text or email notification, as identified above, within 24 hours before charging your account notifying the impending charge. easyGO Wireless will not charge you for these notifications. By law, you also have the right to receive notice prior to any transfer that varies in amount from the previous transfer or from the amount set forth in the applicable easyGO Wireless plan. You can manually recharge your account by accessing the ''Recharge'' tab at www.easyGOWireless.com with your credit card as well as by entering the PIN number on the refill card purchased at any easyGO Wireless Retailer locations; however, this will not change or suspend your Auto Recharge and the recurring charge will still be charged to or deducted from the Registered Payment Method for the next payment cycle. If you have questions about Auto Recharge, any electronic transfer or charge, or if you believe there is an error regarding a transfer or charge set forth in the email or text referred to in the section above entitled ''Billing; Notifications,'' please call us as soon as possible (dial 611 from your easyGO Wireless handset) or write us at email@example.com. You are not liable for unauthorized electronic transfers, or for easyGO Wireless failure to properly make or stop certain transfers as required; however, we must hear from you regarding the suspected problem or error no later than 5 days after we send the notice email or text on which the problem or error appears. Your complaint or question should include the following information: (1) Your name and account number; (2) A description of the error or the transfer or charge you are unsure about, including the date of the transfer or charge, and a clear explanation of why you believe it is an error or why you need more information; and (3) The dollar amount of the suspected error. If we ask you to put your complaint or question in writing and we do not receive it within 5 business days, we may not credit your account.
Within 7 business days after your call or our receipt of your written statement containing the information described above, we will attempt to determine whether an error has occurred and if it has, we will promptly correct the error. However, we may require up to 20 business days to investigate the matter and up to 30 business days for new accounts or point-of-sale or foreign transactions. If we ask you to put your complaint or question in writing and we do not receive it within 5 business days, we may not credit your account. We will inform you of the results of our investigation within 3 business days after completion. If we determine there was an error, we will promptly credit the appropriate airtime or dollar amount to your account.
How to Cancel
If at any point you wish to cancel your Auto Recharge enrollment, you can do so by calling our easyGO Customer Care Department at 1-888-210-0757 or by dialing 611 from your easyGO Wireless handset and speaking to a representative to assist you with your request, or you can follow the steps below to cancel your Auto Recharge online:
- 1. Sign into your account on www.easyGOWireless.com and go to “View My Account”
- 2. Click on “Cancel Auto Recharge”
- 3. Re-enter your easyGO mobile number
- 4. Click on “Cancel Auto Recharge”
- 5. Enter the last 4 digits of the Credit Card registered to your Auto Recharge account
- 6. Agree to the statements provided on the page
- 7. Click on “Cancel Auto Recharge”